Boosting Adoption Blog Series: #2 Choose a Unified Platform
As we start 2018 with renewed enthusiam and consider new and better ways to operate, here is the second recommendation for enabling more data driven business in your organization: Implement a unified, feature-rich platform to support your environment.
In my prior post, I discussed why you need to know your users and truly understand their differing requirements. Many organizations, unfortunately, try to address these varied demands by deploying a handful of disparate solutions. Each type of user gets a different tool geared towards their unique needs. While this may seem like the quickest and easiest way to get your busihess intelligence (BI) and analytics strategy off the ground, it creates a host of headaches.
Taking a decentralized approach is both risky and costly, and will end up diminishing user engagement in the long term. Siloed solutions lead to siloed insights, which ultimately result in flawed decisions. When users in different departments are working with different tools and different data sets, they’re likely to arrive at inconsistent or inaccurate conclusions – even if they think they’re analyzing the same thing. Frustration will eventually grow, causing users to abandon the new tools and revert back to using Excel spreadsheets or asking IT to build reports for them. And high levels of user participation will remain an unattainable goal.
Disjointed tools are also poorly suited for sharing information with external stakeholders, such as customers and business partners, and can’t scale to support large audiences – two capabilities that are critical for driving broad adoption.
A unified BI and analytics platform, however, addresses the unique needs of your diverse user populations, without multiple versions of the truth floating around your organization. Your users can consume and operationalize data in the exact way they need – scorecards and dashboards for executives, ad hoc reports and visualizations for analysts and power users, and intuitive and straightforward analytics apps for your casual users and third-parties. At the same time, you can ensure that everyone has the same, consistent, complete view of your enterprise information.
Stay tuned next week, when I'll highlight the third best practice in my adoption blog series: focusing on performance.
Thanks for your time today!