Blogger: Dan Ortolani

Dan Ortolani's picture
Senior Vice President, Worldwide Customer Support Services
As senior vice president of Worldwide Customer Support Services at Information Builders, Daniel Ortolani is responsible for technical support services for the company’s customers and technical field personnel across all product lines, including FOCUS, WebFOCUS and iWay. The scope of his responsibilities includes Customer Support Services help desk, Premium Support Services, Advanced Technology Services, Customer Care, and Technical Content Management. Daniel is also involved in presenting and positioning the company’s roadmap to the sales force, customers, prospects, and key analysts. He provides executive-level support for worldwide enterprise customers in all major industries, and manages technical and business aspects of the company’s relationships with its key technology partners. Daniel is a seasoned business intelligence and technology veteran who has been widely published in numerous industry journals.

A Look Back at the 2015 WebFOCUS Advisory Council

november 02, 2015

This year’s WebFOCUS Advisory Council event proved to be a productive and informative gathering between some of our great customers and executives, who came together to improve the use and...

Latest Award Shows Commitment to Customer Empowerment

mei 17, 2016

Here at Information Builders, we’re committed to three key words: intelligence, integration and integrity. But a fourth word is woven into our philosophy as a company and everything we do....

One-Two Punch: Information Builders Wins International Business Awards in Both Product and Customer Service Categories

september 30, 2016

We’re excited to share that Information Builders has taken home not one, but two awards in the International Business Awards! A widely-known business awards program, the International Business Awards...

Information Builders Wins Two Stevie® Awards for Customer Service

maart 23, 2017

I'm excited to report that Information Builders won two 2017 Stevie® Awards from the American Business Awards association for top-notch customer support: A silver award for “Innovation in...

Congrats to our Customer Service Team on Two Stevie Award Wins!

mei 05, 2017

At Information Builders, delivering an exceptional customer experience is central to everything we do—from product development and event exhibition, to training and website content creation. We are...

We Put Our Customers First and Here's the Proof

augustus 27, 2018

Our customers are at the heart of everything we do at Information Builders. We understand that a strong commitment to service is vital to their success, and this belief permeates everything we do....